Shipping & Delivery

Currently, we only ship within Hong Kong however we will soon be expanding our business to the other parts of the world......do stay tuned for more information on this soon!

All shipping in Hong Kong is carried out by Hong Kong Post.  A fixed fee of $50 will be charged on your invoice for all orders that required to be posted. 

Please note that it is the customer's responsibility to provide us with the correct and complete shipping address.  Shipping dates are based on business days and they do not include weekends and holidays.

    The personalised product range that we offer is proudly made to order.  You will receive a notification email once your order has been dispatched from our Hong Kong office.

    We have a turn around time of 2-3 weeks depending on the size of the order. 

    100% Quality Guarantee* on all U Name Me products

    All products are conditionally guaranteed for a period of 15 days.  We value your feedback and want to hear if for any reason you are dissatisfied with any of our products.  Please reach out to us at unameme.hk@gmail.com.

    This guarantee does not cover general wear and tear or faults arising from abnormal use.

    Returns

    Quality and customer satisfaction are important values at U Name Me. You may be required to return specific products to us for inspection and send photos so that we can investigate in details

    To be eligible for a return, items must be unused, remain in their original packaging and condition as when first delivered to you. 

    Please note U Name Me do not incur any shipping costs relating to returned products. Shipping costs are non-refundable.  Receipt of your returned items cannot be guaranteed.

    Depending on your location, receipt time of exchanged products may vary.  

    Change of Mind

    Our range is proudly made-to-order and personalised to your preferences, we are therefore unable to offer a refund or exchange if you change your mind.

    Incorrect Personalised Spelling

    Once your order has been placed we will contact you to email us the names for each product. We cannot provide a refund or exchange where a typing error has occurred by the customer when ordered via our website/facebook.

    Where you receive an incorrectly spelt product from us, and the error has been made on our behalf, we will reprint the product and post it to you free of charge.

    Sale items (if applicable)

    Only regular priced items may be refunded, unfortunately sale items cannot be refunded.